My orders

On your account page you will find an overview of all orders you have placed. Here you can see the current order status and you have the option to settle outstanding payments. You will also find the IMEI and EAN number for each device you ordered.

Do you have a question about your order? Then look below at the frequently asked questions.

Frequently asked questions

  • What is the status of my order?

    You can always find the current status of your order on your order status page. This status is updated real time. Our customer service or Team Business has exactly the same information, so we can only tell you what you see on your order status page. You will also be informed about the progress of your order by email. With the Track & Trace code you receive, you can see exactly where your package is.

  • Where can I find the invoice of my order?

    On the order status page you will find an overview of all orders you have placed and the invoices associated with the order. Here you will also find any credit invoices. The (credit) invoices can be downloaded in PDF.

  • Can I receive my invoices on an extra email address?

    Yes, with a business account it is possible to receive financial communications at a different email address. By default, a main email address is set per account where all communication from Gomibo will be received. You can also set up an email address where only financial communications will arrive. Emails regarding payments, invoices and payment reminders will be sent to both email addresses. Would you like to use this? Please let us know via which main and which additional email addresses you would like to set up.

  • I want to change my customer details or delivery address. How do I do this?

    Send an email to and indicate what you want to change, and we will change it for you immediately. We may carry out additional checks for changes.

  • How do I reset my business account password?

    Click on the "Forgot your password?" option in the login window. That way you can change your password quickly and easily! Does this not work? Then send an email to with the request for a new password. We will reset your password and provide you with a new password by email on the same business day.